Frequently Asked Questions
Everything you need to know about your Castle Vinica experience.
What is the standard shipping timeframe?
We process orders within 1-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery varies by location, usually arriving within 10-15 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal or contact [email protected] to start the process.
Which payment methods do you accept?
Castle Vinica accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure your clothing is both beautiful and responsible.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.